Welcome to AYA Mission Foundation. We are committed to providing high-quality handmade jewellery, accessories, and home décor products while supporting skill development and women’s empowerment.
Please read our Return, Replacement, Refund, and Cancellation Policy before placing your order.
1. Return Policy
We follow a No General Returns Policy for our products.
Products cannot generally be returned for reasons such as change of mind, personal preference, or incorrect selection by the customer.
However, if you receive a damaged, defective, or incorrect product, you may contact us for an eligible replacement.
This policy is subject to applicable consumer protection laws.
2. Replacement Policy
We provide replacements for eligible products in the following cases:
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The product is damaged during delivery.
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The product has a manufacturing defect.
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You receive an incorrect product.
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An essential component is missing, where applicable.
Replacement requests must be submitted within 48 hours of delivery.
All requests are subject to verification and approval by our team.
3. Conditions for Replacement
To request a replacement, customers must:
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Contact us within 48 hours of delivery.
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Provide the order number.
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Share clear photos or videos of the product and issue.
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Keep the product and original packaging available, where reasonably possible.
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Follow the instructions provided by our support team.
4. Handmade Product Disclaimer
Our products are handmade with care and creativity. Slight variations in colour, texture, shape, size, and design may occur due to the handcrafted nature of our products.
These natural variations are not considered defects. However, products that are materially different from their description or defective will be assessed appropriately.
5. Replacement Process
If you receive a damaged, defective, or incorrect product:
Step 1: Contact Us
Contact our team within 48 hours of receiving your order.
Step 2: Share Order Details
Provide your order number, product name, and issue description.
Step 3: Submit Photos or Videos
Send clear photos or videos showing the reported issue.
Step 4: Verification
Our team will review your request and determine whether it qualifies for replacement.
Step 5: Replacement
If approved, we will arrange a replacement, subject to product availability.
If the same product is unavailable, we will communicate an appropriate alternative remedy, as applicable.
6. Refund Policy
AYA Mission Foundation follows a Replacement-Only Policy for eligible product issues.
We do not ordinarily offer refunds for change-of-mind requests or non-eligible returns.
If a replacement cannot reasonably be provided, or if a refund or other remedy is required under applicable law, we will handle the matter accordingly.
Any approved refund will generally be processed through the original payment method, where feasible.
7. Order Cancellation Policy
Customers may request cancellation before the order is dispatched.
To cancel your order, contact us as soon as possible through email or WhatsApp and provide your order number.
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Cancellation requests before dispatch will be reviewed and processed where possible.
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Once an order has been dispatched, cancellation may not be possible under our standard policy.
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Applicable consumer rights remain unaffected.
If cancellation is approved and a refund is due, it will be processed according to the applicable terms.
8. Return Shipping Charges
For approved replacement requests involving damaged, defective, or incorrectly delivered products, AYA Mission Foundation will bear the applicable return shipping costs.
Please do not send any product back without receiving return instructions from our team.
9. Non-Eligible Replacement Requests
Replacement requests may not qualify when:
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The product has been damaged due to misuse or improper handling.
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The product has been altered or modified by the customer.
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The issue is a natural variation associated with handmade production.
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The request is submitted after the specified reporting period, except where required by law.
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The product does not meet the applicable replacement conditions.
These exclusions do not remove consumer rights or remedies available under applicable law.
10. How to Contact Us
For replacement requests, order cancellations, or product-related concerns, please contact us using the details below.
Organization: AYA Mission Foundation
Email: info@ayamissionfoundation.com
Phone / WhatsApp: +91 97305 62495
Address: Above Honda Showroom, Vaiduwadi, Hadapsar, Pune, Maharashtra, India.
Please include your order number, product name, issue description, and photos or videos where applicable.
11. Policy Updates
AYA Mission Foundation reserves the right to update this Return & Refund Policy from time to time.
Any changes will be published on this page with the updated effective date.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact our support team.
Thank you for supporting AYA Mission Foundation and our mission of empowering women through skills, creativity, and handmade products.
AYA Mission Foundation
Handmade with Care. Empowering Through Skill.
